Shopping Policy

Confirmation
All orders will receive either an e mail or telephone confirmation to ensure that your order has been received within 48hr of when you placed the order. If you do not receive any such confirmation please e mail us at info@galasportusa.com or call (301) 263 9594.

Availability
Galasport USA does not guarantee availability on all products. Sometimes the demand for the item exceeds its supply. We will do our best to ensure product availability, but occasionally the stock runs out. We will notify you immediately if an item you ordered is out of stock.

Returns & Exchanges
Galasport USA will happily accept returns or exchanges within 10 days of the date of purchase. The product must be in new condition and unused. We do not accept returns or exchanges on Custom-Made, Close-Out or On-Sale items. Those products are sold “AS IS”. We also suggest insuring the product while sending it back to Galasport USA. Once we receive the products we will inspect it, and only credit your account after satisfactory inspection. If your product is not what you ordered, damaged or breaks during use please see the Warranty section below for details.

Shipping Info

Shipping prices for addresses in the continental United States via UPS ground.

Accessory (Per order. Covers all accessories purchased) $6.00

Paddles (Per order. Covers all canoe and break down paddles purchased) $10.00

Paddles (Per order. Covers all kayak paddles purchased) $13.50

Boats- Call (301) 263 9594 or e mail at info@galasportusa.com for rates.

Standard deliver times for all accessories and paddles are 5-7 business days.
For kayaks depends on stock availability.

We are able to expedite shipping on some accessories and paddles. If you would like your item shipped via UPS 2nd day air or any other UPS expedited shipping service please call (301) 263 9594 for a quote and to place your order.

For orders to Hawaii and Alaska please contact us at info@galasportusa.com or call us at (301) 263 9594.

Warranty

If a product is defected, damaged during shipping, or is not what you ordered you must contact us immediately. If you received something that you did not order, or it was damaged in the mail. We will pay for your shipping charges and replace it with the correct item.

While Galasport strives to achieve the strongest possible shafts and blades in the world sometimes our products do break under the extreme forces of rocks and currents. If that happens we will do our best to replace your broken paddle or fix it for a price within a certain time period of the purchase.

Warranty Time table.
For all paddles (kayak and canoe) under the Whitewater section of our website the Blades of the paddles are insured up to 6 months of the date of purchase. The shafts for those paddles are also insured for 6 months of the date of purchase. This warranty does not include “wear and tear” on paddle blades. Only for broken unusable paddles will be replaced.

For all paddles (kayak and canoe) under the Slalom, Down River, Kids and Polo sections of our website the Blades and Shafts of all the paddles are insured up to 3 Months of the date of purchase. This warranty does not include “wear and tear” caused on the paddles or small cracks. Only broken blades or shafts will be replaced within the 3 month time period.

All paddles (kayak and canoe) under the Recreational section have a 1 year warranty. This warranty does not include “wear and tear” on the paddle.

All kayaks and gear (skirts, paddle bags ect…) sold on the web site have no warranty.

If a blade or the shaft of your paddle breaks outside of the time period allotted for your type of paddle we can still most of the time fix or replace the damaged part. For this service we will charge you only the cost of the new part and shipping costs, there will be no labor fees.

If a break happens or you have any more warranty questions contact us at info@galasportusa.com or call (301) 263 9594 so we can start processing your claim.

Used Gear
All Used gear sold on the web site is sold as is. It has no warranty. It cannot be replaced or exchanged for any reason.

Liability Release

All aspects of kayaking can be an extremely fun and rewarding activity, but they could also be a very dangerous one. We at Galasport USA encourage you to go outside and enjoy your self, but understand that kayaking can posses a significant risk to your well-being, and could result in serious injury or death. Galasport USA does not assume any responsibility for actions resulting from the purchase of our product on this site. Through the purchase you are stating that you understand the risks posed and assume responsibility for your own actions. Galasport USA also does not assume any responsibility from injuries sustained while kayaking if a product sold on this site fails during use. You are solely responsible for any injury including death sustained during a activity resulting in the use of one of our products.

Copyright

All website design, text, graphics, and the collection, selection and arrangement thereof Copyright © 2008 Galasport USA. All RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of using this website as an information resource [or of ordering goods or services and using this site as a shopping resource]. Any other use of materials on this website—including reproduction for purposes other than noted above, modification, distribution, or reproduction—without the prior written permission of Galasport USA is strictly prohibited.